Australian Fire Opals

Delivery Of Your Products

Delivery time takes around 10-15 business days to destinations outside Australia and around 5 business days within Australia from the date your payment is received.

Australian Fire Opals makes every effort to deliver your Product according to the estimated delivery times indicated above. The estimated delivery times are in business days (Monday through Friday) excluding Public holidays.

Although every effort is made to ship your Order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control. If your Product has not arrived after the estimated delivery time, please contact us by email.

Unless otherwise agreed by us, we will deliver your Products to the address indicated on your Order Confirmation.

We will use our reasonable efforts to deliver your Products to you within the estimated delivery time indicated on your Order Confirmation; however, we do not guarantee that we will deliver within this time frame.

Title and risk of loss to all Products will pass to you on delivery.

Your Rights To Return A Product

No refunds, credit or replacements are offered if you have changed your mind about the product, make an incorrect choice, or failed to verify and accurately provide information when placing an Order.

Faulty Products

Australian Fire Opals Product is considered faulty if it shows symptoms of a failure, or is discovered to be broken when first taken from its packaging.

An Australian Fire Oplas Customer Service member will provisionally determine whether the Product is faulty. Where a Product is provisionally determined as faulty we will arrange to replace the Product.

Refunds will only be offered where a replacement Product can not be provided.

Where Australian Fire Opals has provisionally determined that a Product is faulty, return shipping will be arranged at the expense of Australian Fire Opals.

If the Product is deemed by Customer Services NOT to be faulty, Australian Fire Opals may in its absolute discretion refuse to replace the Product or offer you a refund for the Product.

When a Product is replaced, your replacement Product becomes your property and the returned faulty Product becomes our property.

When a refund is given, the returned faulty Product becomes our property.

Australian Fire Opals reserves the right to check any returned faulty Product. If the condition of the Product was misrepresented to us by the customer, Australian Fire Opals will impose a US$10 handling and administration fee.

Product Problems After Delivery

If your item arrives faulty or you find a defect arises after delivery and a valid claim is received by Customer Service within 30 days of delivery, Australian Fire Opals will exchange the Product where possible, or refund you the purchase price of the Product. Should you contact us outside the 30 day period customer service management will consider each claim on a case by case basis on its merits.

Where we agree to replace the Product or refund you the purchase price of the Product, you must first return the defective Product to us. You will be obliged to pay for the return of the Product if the item is sent after 30 days from dispatch.

We will make arrangements with you for the return of the Product.

The delivery time for replacing the Product will be the same as stated for the original Product.

Replacement Products are provided with the same Warranty as the returned Product.

Return Authorisation Number

A Return Authorisation Number (RAN) is required for both replacement Products and refunds.

Where Customer Service has provisionally determined that a Product is faulty, Customer Service will issue you with a RAN. There might be a delay in processing a replacement or refund if products returned without a RAN. The Product should be returned to Australian Fire Opals within 30 calendar days of the issuance of the RAN. All Products must be packed in the original, unmarked packaging including any accessories that shipped with the Product.

When a Replacement Product is arranged:

• A replacement for the same Product that you ordered will be shipped to you at our expense after we have received your returned faulty Product.
• The delivery time for the replacement Product will be the same as stated for the original faulty Product.
• Replacement Products are provided with the same Limited Warranty as the returned Product.

When a Refund is arranged:

• Refunds include all shipping and associated costs for the faulty Product.
• No refund will be given to you until Australian Fire Opals has received the returned Product from you.
• Refunds will be issued by PayPal or Credit Card refunds.